Delivery
All International Orders have been suspended.
As many of you will have heard on the news*, due to fears about the spreading of the latest variant of coronavirus, travel links between the United Kingdom and several EU countries including France have been suspended. Ferry ports as well as the Eurotunnel service have been closed limiting all international services, we therefore have no choice but to suspend international orders until further notice. If you have made a recent purchase and have not received your item, please contact info@exgpro.com and we will refund your order.
We will continue to monitor the situation closely and update you if anything changes.
Kind regards,
EXG
Delivery
Returns
-
We hope you are as in love with your items as we are, but if you’re not completely happy, you need to let us know within 14 days of receiving the items beginning on the day after your order is received. For pre-paid returns, please fill out this form.
-
Once that’s done, you have another 14 days to physically return the order to us.
-
For damaged products, photographic evidence must be provided and sent to info@exgpro.com.
-
All items must be returned, unused and in their original, undamaged packaging.
-
Any items that are received back which are not in a resalable condition will be returned to you.
-
Refunds are processed within 28 business days of receipt and you will receive confirmation of your refund via email.
-
Please note that refunds can only be issued back to your original payment method.
-
We only except returns purchased from Exquisite Gaming directly - all other returns must be handled by the retailer directly including third party retailers.
-
If you need any help shout us at info@exgpro.com.
Amazon
We sell directly via Amazon.
We also work with a list of retailers and distributors across the world, for a full list of distributors please see here.
