Shipping & Delivery Information
Fast and Reliable Shipping
United Kingdom Shipping
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Standard Delivery: £1.99, arrives in 2–5 business days.
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Priority Delivery: £4.99, arrives in 1–3 business days for faster service.
USA Shipping
Currently, we do not offer direct shipping to the USA. You can shop our collection through our Amazon Store or visit our network of trusted US stockists.
Europe, Canada, South America, and International Shipping
Shipping to these regions is coming soon. Sign up for our newsletter to be the first to know when international delivery becomes available.
Easy Returns & Refund Policy
We want you to feel confident shopping with us. If your purchase isn’t quite right, we offer a flexible returns policy.
How to return an item
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Notify us within 14 days of delivery if you'd like to return your item.
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After notifying us, you have an additional 14 days to send the item back.
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To request a prepaid return, please complete our returns form.
Return requirements
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Items must be unused, in original packaging, and in resalable condition.
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Items not meeting these conditions will be returned to you.
Damaged or faulty products
If your item arrives damaged or faulty, please email photos to info@exgpro.com so we can assist quickly.
Refund process
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Refunds are issued within 28 business days of receiving your return.
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Refunds will be processed to your original payment method.
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A confirmation email will be sent once your refund has been issued.
Please note: Returns are only accepted for purchases made directly from EXG Pro. For items purchased from third-party retailers, please contact them directly.
Shop EXG Pro on Amazon and with Global Retailers
We also sell directly through our Amazon stores convenient shopping and fast delivery.
To find local and international retail partners, explore our full list of official stockists.