Shipping & Returns

Shipping 

Delivery times are not guaranteed, due to the current pandemic, all couriers are experiencing delays. 

 

Returns

  1. We hope you are as in love with your items as we are, but if you’re not completely happy, you need to let us know within 14 days of receiving the items beginning on the day after your order is received. For pre-paid returns, please email info@exgpro.com

  2. Once that’s done, you have another 14 days to physically return the order to us. 

  3. For damaged products, photographic evidence must be provided and sent to info@exgpro.com.

  4. All items must be returned, unused and in their original, undamaged packaging.

  5. Any items that are received back which are not in a re-sellable condition will be returned to you.

  6. Refunds are processed within 28 business days of receipt and you will receive confirmation of your refund via email.

  7. Please note that refunds can only be issued back to your original payment method. 

  8. We only except returns purchased from Exquisite Gaming directly - all other returns must be handled by the retailer directly including third party retailers.

  9. If you need any help shout us at info@exgpro.com

Amazon

We sell directly via Amazon.

Amazon Shipping and Delivery
Amazon Returns Support

We also work with a list of retailers and distributors across the world, for a full list of distributors please see here