About our products

In response to COVID-19, all our carriers are taking precautionary measures to ensure the health and wellbeing of their drivers and our customers.

Please be assured that all our carriers are following the advice and guidelines from the government and that the safety of everyone is our priority.

Moving forward all carriers will operate a contact free delivery service which means that you won’t be required to sign for any parcel that’s delivered.

You can see all carrier guidelines and measures upon visiting the nominated carrier website, emails will be provided upon dispatch to confirm delivery information.

We hope that you understand and appreciate the measures that have been implemented are to protect you and ensure we can continue operate as normal.

Yes, items available for pre-order in most territories on Amazon, keep an eye on the website as we’ll always provide you with pre-order details here. Pre order items have a zero value at checkout, you will be contacted for payment prior to delivery.

Not all items are available worldwide, for a list of what is available in your country please email us.

We value your feedback and always want to know which characters you want to see next, we even have a form you can submit here.

Each characters takes months to lovingly create, working closely with licensors. Although we cannot create one-off characters we value customer feedback and you can submit your suggestions here.

Delivery

UK: 3-5 working days
European: 5-7 working days
North America: 5-10 working days
Rest of World: 5-10 working days

UK: £1.99
European: £4.99
North America: £9.99
Rest of World: £9.99

Tracking your order

All orders are shipped via tracked delivery. Our store is integrated with SHOP, download the app to track your order in real-time.

Payments

You can use any of the cards listed below to pay for your order:

MasterCard, Visa, American Express, Apple Pay, Google Pay, Shop Pay and PayPal.

We take payments in the following currencies depending on your shipping destination:

£GBP
$USD
€EURO

Please note: some banks may charge you an International Transaction Fee.

Returns and exchanges

All items should be returned to the retailer in which the products was purchased. If you made your purchase from exgpro.com please read the following:

1. We hope you are as in love with your items as we are, but if you’re not completely happy, you need to let us know within 14 days of receiving the items beginning on the day after your order is received. For pre-paid returns, please email info@exgpro.com

2. Once that’s done, you have another 14 days to physically return the order to us. 

3. For damaged products, photographic evidence must be provided and sent to info@exgpro.com.

4. All items must be returned, unused and in their original, undamaged packaging.

5. Any items that are received back which are not in a re-sellable condition will be returned to you.

6. Refunds are processed within 28 business days of receipt and you will receive confirmation of your refund via email.

7. Please note that refunds can only be issued back to your original payment method. 

8. We only except returns purchased from Exquisite Gaming directly - all other returns must be handled by the retailer directly including third party retailers.

If you need any help shout us at info@exgpro.com

Please see our shippings and returns policy here

Cancellation Policy

After your order is placed, you have a short window of time to cancel your items. If you are unable to cancel, you can return or exchange it after you receive your order.

Legal

Please refer to the following links:
Internet Policy
Terms of Service
Slavery Statement