Frequently asked questions

What is your Covid Policy?

In response to COVID-19, all our carriers are taking precautionary measures to ensure the health and wellbeing of their drivers and our customers.

Please be assured that all our carriers are following the advice and guidelines from the government and that the safety of everyone is our priority. 

There is currently no impact to our delivery services at this stage, however we encourage all customers to use your home address for delivery.

Moving forward all carriers will operate a contact free delivery service which means that you won’t be required to sign for any parcel that’s delivered.

 You can see all carrier guidelines and measures upon visiting the nominated carrier website, emails will be provided upon dispatch to confirm delivery information.

We hope that you understand and appreciate the measures that have been implemented are to protect you and ensure we can continue operate as normal.

What is your returns policy?

All items should be returned to the retailer in which the products was purchased. Please see exgpro.com returns policy here.

Can I pre-order products that aren't in stock? 

Yes, items available for pre-order in most territories, keep an eye on the website as we’ll always provide you with pre-order details here. 

Are all items available worldwide?

Not all items are available worldwide, for a list of what is available in your country please email us.

How do you choose characters to create?

We value your feedback and always want to know which characters you want to see next, we even have a form you can submit here.

Can I order a custom Cable Guy?

Each characters takes months to lovingly create, working closely with licensors. Although we cannot create one-off characters we value customer feedback and you can submit your suggestions here.

Legal

Please refer to the following links:
Internet Policy
Terms & Conditions
Slavery Statement

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